Return & Refund Policy

 

Return & Refund Policy

Last Updated: April 22, 2026

Thank you for shopping at https://www.jesrags.com/.
We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The item is unused, unworn, and in its original condition
  • The item is returned with original packaging and tags
  • The return request is made within 14 days of delivery
  • Proof of purchase (order number or receipt) is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Customized or personalized products
  • Items that have been used, worn, or damaged by the customer

3. Return Process

To initiate a return, please contact us at:
admin@jesrags.com

Please include:

  • Your order number
  • The reason for return
  • Photos of the item (if damaged or defective)

Once your request is approved, we will provide return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • We are not responsible for returns lost in transit

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery
  • Provide clear photos as proof

We will offer a replacement, refund, or store credit at no additional cost.

6. Refunds

Once we receive and inspect your return:

  • Approved refunds will be issued to your original payment method
  • Processing time: 5–10 business days
  • Shipping fees (if any) are non-refundable unless the return is due to our error

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider (processing delays may occur)
  • If the issue persists, contact us at admin@jesrags.com

8. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

If you need an exchange, please contact us via email.

9. Order Cancellation

  • Orders can be canceled within 12 hours of purchase
  • After this period, orders may already be processed and cannot be canceled

10. Contact Information

If you have any questions about this policy, please contact us:

Website: https://www.jesrags.com/
Email: admin@jesrags.com